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IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition

ASL® 2 - Een framework voor applicatiemanagement

TRIM: The Rational IT model

ASL® 2 Self-assessment -diagnosis for application management

ASL® 2 - Pocketguide

ASL® 2 Zelfevaluatie -diagnose voor applicatiemanagement

ASL® 2 - A Framework for Application Management

ASL® 2 - A Pocket Guide

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