Publications - IT Management - ISO 20000

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  1. EXIN IT Service Management Foundation based on ISO/IEC20000 - Workbook
  2. ISO/IEC 20000 - An Introduction
  3. Implementing ISO/IEC 20000 Certification: The Roadmap
  4. ISO/IEC 20000:2011 - A Pocket Guide
  5. ISO/IEC 20000 - Een introductie
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