ISO/IEC 20000:2011 - A Pocket Guide

Paperback | English
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ISO/IEC 20000:2011 - A Pocket Guide
This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format:
• it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations;
• it supports ISO/IEC 20000 training and certification and
• it is a quick reference for practitioners to the core content of ISO/IEC 20000.
More Information
ISBN 978908753726C
Booklanguage English
Domains IT Management
Standards ISO 20000
Producttype Books
Author Mart Rovers
Weight (kg) 0.250000
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